Privacy Policy
This Privacy Policy applies to all websites and services operated by 1WIN N.V., including the mobile app and online products available in India. It describes what personal data is collected, how it is used and shared, and what rights users hold over their information.
Scope and Key Definitions
The Policy covers all platforms and services the company owns and operates. Personal data means any information that can identify a user, including name, email, phone number, payment details, betting history, and support requests. Aggregated and anonymized data falls outside the scope of this Policy.
What Data is Collected
1win collects personal data from three main sources. The table below describes each source and the type of data it produces.
| Source | Data Type |
|---|---|
| Provided by users | Name, email, phone number, ID documents, payment details, support requests |
| Collected automatically | IP address, device type, operating system, browser settings, transaction details, account activity |
| Received from third parties | Data from payment providers and publicly available sources to verify user information |
Legal Bases for Processing
1win processes personal data only when a valid legal basis exists. The table below lists each basis and its corresponding purpose.
| Legal Basis | Purpose |
|---|---|
| Performance of a contract | Account registration, service delivery, transaction processing |
| Legal obligation | AML compliance, responsible gaming regulations, license conditions |
| Legitimate interests | Business operations, fraud prevention, service improvement |
| Consent | Direct marketing and limited specific cases |
How Personal Data is Used
1win uses personal data to operate its services and meet legal requirements. The list below covers all main purposes for which personal data is processed.
- Operating the website and delivering requested services;
- Verifying age, identity, location, and self-exclusion status;
- Meeting AML obligations and preventing illegal activity;
- Providing customer support and resolving payment issues;
- Improving services through testing and technical analysis;
- Detecting and reporting fraud, protecting users and the platform;
- Producing anonymized analytics for internal and external use;
- Managing and confirming financial transactions;
- Assessing gambling activity for responsible gaming purposes;
- Communicating with users about operations, bonuses, and security updates.
Data Sharing and International Transfers
1win shares personal data with third parties only where necessary for service operation, legal compliance, or payment processing. Data may transfer to countries outside India, and the company applies safeguards to protect it during international transfers.
The following parties may receive personal data in the course of service operations.
- Other companies within the 1WIN N.V. group;
- Service providers supporting website functionality and marketing;
- Regulators, law enforcement, courts, and fraud prevention agencies;
- Affiliates who introduce users to the service;
- Other parties where the user provides explicit consent.
Security Measures
1win applies technical and organizational controls to protect personal data during storage, processing, and transfer. The measures below are active across all platforms and data centers used by the company.
- TLS encryption in transit and encryption at rest on servers;
- Encryption during data transfers between data centers;
- Restricted access to personal data by authorized personnel only;
- Layered network protection including firewalls and intrusion prevention;
- Secure data centers with physical controls and continuous monitoring;
- Critical correspondence encrypted using SSL with a 256-bit key.
Retention and Deletion
1win retains account data until the account is closed and for five years afterward to meet legal and regulatory obligations. Users can edit account information, delete chat posts, or request account deletion at any time. In cases of self-exclusion, data may be retained longer for responsible gaming and fraud prevention purposes.
User Rights
Users hold specific rights over their personal data under applicable data protection laws. To exercise any right below, users contact support at [email protected] or use account settings directly.
- Access personal data and obtain a copy in machine-readable form;
- Request correction of inaccurate or outdated data;
- Object to processing based on legitimate interests;
- Request deletion of personal data in specific circumstances;
- Request restriction of data processing;
- Withdraw consent where consent is the legal basis.
Cookies
1win uses cookies and similar tracking technologies to record preferences, monitor site traffic, and support proper site operation. Google Analytics measures website usage to improve performance and user experience. Users manage or block cookies through browser settings, though disabling cookies may limit access to some site features.
FAQ
What personal data does 1win collect?
1win collects name, email, phone number, payment details, device data, and account activity from users and third-party sources.
How long does 1win store personal data?
1win retains data for five years after account closure or last contact to meet legal and regulatory requirements.
How can users delete their data?
Users request data deletion by contacting support at [email protected] or through account settings on the site.
Does 1win share data with third parties?
1win shares data with group companies, payment providers, regulators, and fraud prevention agencies only where necessary for operations.
How does 1win protect personal data?
1win applies TLS encryption, 256-bit SSL, restricted access, firewalls, and continuous monitoring across all platforms and data centers.