Terms and Conditions
These Terms and Conditions apply to all users who access 1win services, including the website, mobile app, and all betting and casino products. The document covers account rules, bet settlement, verification requirements, payment conditions, and dispute resolution. The original English version remains the only definitive reference in case of differences between language versions.
Key Definitions
The terms below appear throughout the rules and apply to all betting and account activity on the site. The table covers the main definitions users need before placing bets or managing their account.
| Term | Meaning |
|---|---|
| Stake / Bet | Amount paid to place a wager |
| Outcome | The selected result the user bets on |
| Line | Events list with outcomes, odds, and cut-off time |
| Win Odds | Odds set by the company that determine potential winnings |
| Regular Time | Normal match time including added time, excluding extra time and penalties |
| Bet Cancellation | Settlement at odds of 1, returning the original stake to the user |
Placing Bets and Settlement
A bet is accepted only when registered on the 1win server and confirmed online. Once accepted, a bet cannot be changed or cancelled except where these Terms explicitly allow. The rules below apply to all bets placed on the site.
- A bet is valid only after server registration and online confirmation;
- The stake deducts from the balance upon registration and winnings credit after settlement;
- Bets placed after the actual event start time may be declared invalid and settled at odds of 1;
- The company sets or changes maximum limits and applies individual limits without prior notice;
- In case of an obvious error in odds or acceptance, the company voids the bet or settles at corrected odds;
- Where unsportsmanlike activity is suspected, the company blocks betting and may void affected bets;
- Claims relating to winnings must be submitted within 10 days with supporting details.
Live Betting and Cash-Out
Live betting covers markets that open after an event starts. Cash-out lets users settle active bets before final results are confirmed. Both features carry specific rules that differ from standard pre-match betting conditions.
Live Betting
Live bets are available on main and additional outcomes after an event starts. Once confirmed, a live bet cannot be edited or deleted. The company does not take responsibility for inaccuracies in live match data displayed on the site.
Cash-Out
Cash-out allows an active unsettled bet to close before final settlement. The offered amount depends on event progress and may be higher or lower than the original stake. Cash-out applies to single and multiple bets, and for multiples it covers the entire bet. The company may approve or decline any cash-out request at its discretion.
Postponements and Voids
Events postponed by more than 72 hours may result in bet cancellation. Interrupted events settle outcomes already determined at the point of interruption, with other markets suspended for up to 48 hours. If the event does not resume within that period, bets settle at odds of 1.
If a listed participant pairing changes before the event, bets may be voided and settled at odds of 1. In cases of conflicting sources for date, time, result, or team names, the company may delay payments until verification is complete.
Account Creation and Security
Each user may hold only one account on 1win. Additional accounts may be closed, and deposits, winnings, and bonuses connected to duplicate accounts may be reclaimed. Users keep login credentials confidential and take full responsibility for all activity through their account.
Suspected unauthorized access must be reported to support immediately. The company may suspend, block, or close accounts where security rules are violated or where false personal data is provided.
Verification and Payments
1win applies AML and KYC procedures to all accounts. The table below covers the main verification and payment conditions that apply to Indian users.
| Condition | Details |
|---|---|
| KYC documents | Government-issued ID or passport, proof of address |
| Verification trigger | Required for all accounts, mandatory above ₹92,000 withdrawal |
| Deposit sources | Legal sources only, payment methods in the user’s name only |
| Third-party payments | Not allowed; violations may result in confiscated winnings |
| Minimum wagering before withdrawal | 100% of each deposit must be wagered |
| Withdrawal processing time | Up to 60 minutes for amounts up to ₹4,500, up to 5 days for higher amounts |
Age and Prohibited Practices
Users must be 18 years or older to access 1win services. The company may request age verification at any point. Users take full responsibility for confirming that online betting is legal in their location before registering.
The following actions are strictly prohibited on the site.
- Use of VPN, proxy, or location-masking tools;
- Multi-accounting or duplicate account creation;
- Use of automation software or bots for betting activity;
- Arbitrage betting or systematic exploitation of odds;
- Abuse of loyalty programs, bonuses, or promotional offers.
Violations may result in bet cancellation, bonus forfeiture, and permanent account closure.
Changes and Disputes
The company may amend these Terms for commercial, legal, or service reasons at any time. Continued use of the site after changes take effect counts as acceptance of the updated Terms. Users who disagree with changes must stop using the site.
Disputes follow the complaint procedure described in the full Terms document. The company relies on server records when reviewing issues related to bets, transactions, or account activity. Users submit claims within 10 days of the relevant event with full supporting details.
FAQ
What is the minimum age to use 1win?
Users must be 18 years or older. The company requests age verification at any point and may close accounts that fail to confirm eligibility.
Can a user hold more than one account on 1win?
No. Only one account per user is allowed. Duplicate accounts may be closed and associated funds reclaimed.
What documents does 1win require for verification?
1win requires a government-issued ID or passport and proof of address such as a utility bill or bank statement.
How long does a withdrawal take on 1win?
Withdrawals up to ₹4,500 process within 60 minutes. Higher amounts take up to 5 days depending on the payment method.
What happens if a user violates the Terms?
Violations may result in bet cancellation, bonus forfeiture, account suspension, or permanent closure depending on the nature of the breach.